See every machine.
Own every ticket.
SLApp Helpdesk pairs a lightweight Windows agent with a full helpdesk — live metrics, alerts, remote control, SLAs and a client portal, in one console.
From install to resolved, in three steps.
Install the agent
One installer per machine. It registers itself, inventories the hardware, and starts reporting — no manual setup on the endpoint.
Monitor & respond
Live CPU, memory, disk and network metrics feed alert rules. Anything that needs a human becomes a ticket with an SLA clock running.
Resolve remotely
Open a screen-share session, run a command, or push a Windows update fleet-wide — then close the ticket without leaving the console.
Every module an IT team actually reaches for.
No bolt-on modules or separate logins — monitoring, helpdesk, assets and the client portal share one data model.
Fleet monitoring
Hardware inventory, live CPU/RAM/disk/network metrics, and online/offline heartbeat for every endpoint.
Tickets & SLAs
Priorities, approvals, tasks and time tracking, with response and resolution SLA clocks on every ticket.
Threshold alerts
CPU, disk, memory, network and offline rules — scoped to the whole fleet, a folder, or a single machine.
Windows Update
See what's pending across every machine and push installs fleet-wide, without a remote session.
Screen & commands
Full remote sessions and one-off commands, queued and delivered automatically when an offline machine comes back.
Scheduled scripts
Recurring maintenance jobs and one-off scripts, scheduled once and run silently in the background.
Assets & licenses
Custom fields and attachments per asset, plus software and license tracking with expiry alerts.
Knowledge base
Articles organised by category, visible to the whole client base or just one — with self-service authoring in the portal.
Network devices
Monitor NAS boxes, routers and switches by SNMP, right alongside the Windows fleet.
Client portal
Clients open tickets, track their assets and sign approvals themselves, signed in with their Microsoft account.
Didn't see what you needed?
Ask us directly — info@significado-logico.pt →
English, Portuguese and French — the whole console, not just the labels.
Every technician and every client picks their own language; the switch is instant and remembered per person.